You can’t improve what you can’t measure.


The Greater Triangle Chapter has an unusual fiscal year that runs from July through June, so we are about to begin formulating our operations and events for “next year.” 


In preparation, every Spring the entire Board has a two-day strategic planning retreat to review the past year’s performance, reflect upon what has gone well, address any outstanding challenges, and contemplate actions for the upcoming year.


How do we do this most effectively?  Through the input of our membership, of course!


Later this month, every member will receive a detailed survey encompassing multiple areas for us to evaluate the state of our membership value.  Where is the Chapter performing well?  Where do we need additional focus and/or resources?  Are we maximizing what our members expect and deserve?


It is important that you participate in the survey so we can continue to evolve the Chapter and understand these key points.  Please take 10 minutes to provide clear and frank input on how the Chapter is performing for you.  Written comments in addition to the general scoring are most helpful. 


We will share the survey results with membership to reflect openness and transparency.  Most importantly though, we will take the results and use them as the primary point of discussion and action during our strategic planning retreat in May.  The information is critical as we continue to build our membership value year-over-year.


While accolades and positive feedback are always rewarding, the areas where scores are not high are most important.  Only by measuring and understanding what these areas are can we continue to maximize the capabilities of the Chapter.


I appreciate your honest feedback and am hopeful for a high participation rate.


Thank you, and see you at our April monthly meeting!